WHO DO I CONTACT FOR HELP OR QUESTIONS? If this page does not answer all of your questions, please e-mail [email protected] or click here. I will be glad to help you with all of your questions and/or concerns you may have.  For best results, please either respond to your KWB order emails or use our contact form.

DAMAGED OR MISSING ITEMS Upon receiving your package, please inspect your shipping box and the items inside for missing or damaged items. We require customers contact us within 14 days of receiving their package to notify us of any issues. The shipping box may have normal wear from the transit process. However, if your order arrives damaged, please retain the shipping box, packing materials and original items on the order then contact me.

HOW MUCH DOES SHIPPING & HANDLING COST? As of now, I only offer Priority Mail for $5.95 (unless you spend $30 or more [$15 during the Holiday’s] then you get free shipping) & International Shipping for $14.99 (orders may be subject to additional duty fees).

If you need your items faster, I now offer Fast Processing and Express Shipping. I am working on a USPS Second Day Service for Domestic Orders, and USPS Worldwide Expedited for International customers. Please keep in mind that USPS does not deliver on Sunday or holidays.

To find out exactly how much your shipping will be before completing your order, just place the items you want in your shopping cart and then enter your country on the shopping cart page and click the it should automatically calculate the pricing ($5.95, $9.99, or Free).

DO YOU SHIP INTERNATIONALLY? KWB ships everywhere! Please keep in mind that International packages may take anywhere from 2-4 weeks long to be delivered. If for some reason I am not able to ship to a specific country, I will try to ship through a different carrier.

Customs Charges/Duty Fees: Kelsey Westman Beauty is not responsible for customs requirements or charges added by your country. Most countries charge VAT/Duty for purchases outside of the country. Kelsey Westman Beauty will not alter any customs forms or mark the package as a gift due to federal and international laws. Packages that are refused because the customer does not pay VAT/Duty are not eligible for a full refund.

HAS MY ORDER SHIPPED? I strive to get all orders shipped within 1-3 business days. It is important to note that sometimes (especially during new product launches) first class orders could take an extra business day or two before shipping. Once your order has shipped, you should receive an email confirmation of the shipment. If you do NOT receive a tracking number, it is because the USPS is located in a small town or area that does not provide a tracking number. You can also check to see if you order is marked as “Complete” on your account page.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER? All shipments in the US should arrive in 3-10 business days. However, if it takes longer, please be patient. If it has been over two weeks, feel free to contact us to look into the situation.

First Class International shipments should arrive within 5-14 business days, but they often can take up to 2 weeks to arrive. If you need it sooner then that (for gift giving, etc) I will add an option for faster shipping, which is normally 2-4 business days.

ARE TRACKING NUMBERS AVAILABLE ON SHIPMENTS? Tracking numbers are almost always available at the USPS Postal Service. Please understand that smaller USPS locations may not offer tracking numbers.

WHAT IS YOUR REFUND POLICY? In most cases, we do not accept any returns of cosmetics or cosmetic accessories for hygienic reasons and to continue to offer the best value on our pricing.  Exceptions are made for damaged items. If you have any questions, please ask before you make your purchase.

WHAT PAYMENT METHODS DO YOU ACCEPT? It is possible to pay for your order using your Visa, Mastercard, American Express, Discover Card, and Paypal.

However, no matter what payment method you use, your order will be directed through Paypal’s payment processing.  Keep in mind that you can use a credit card without having a Paypal account.

We are not currently accepting money orders or cash for payments at this time.  With the number of orders we have each day and the changing inventory, it does not work out well for us to set aside items and wait for a payment to arrive in the mail. We’re sorry about the inconvenience, but it helps things run smoothly for everyone else.

WHEN WILL “PRODUCT X” BE BACK IN STOCK? If there is an item that is marked as “out of stock” but still shows up in the store, that means we are doing our best to get more of that item.   However, due to backorders or delays in shipping with our suppliers, we may have to wait a little while for certain items. In these cases, we cannot give you a firm answer when they will be available again.    Just be assured, we’re working on it!